policies

Shipping policy:
In stock items ship from our Indianapolis warehouse within 24 hours of purchase approval. Orders received on weekends, holidays, or after 12pm EST on weekdays will be shipped the following business day. We will notify you if there are any expected delays regarding your order. Please allow up to 7 days for your order to arrive.
Express shipping options may be available for orders shipping to an address within the continental United States. Please contact us at 317-465-0000 during regular business hours if you desire express shipping.
Returns/Exchanges of items purchased on our website may be subject to additional shipping costs.
Items shipped to AZ, GA, IL, IN, KY, MI, MO, OH, WA and WI are subject to that state’s sales tax.
Shipping rates within the continental United States are as follows:
$0.01-$50.00: $8.50
$50.01 and up: Free
Shipping to Alaska, Hawaii, and Puerto Rico are subject to a flat $15.00 shipping charge. Our apologies, but we cannot ship overseas or to APO/FPO/DPO addresses at this time.

Store Return Policy:
In-store purchases may be returned in unwashed, unworn, new condition for store credit or exchange within 30 days of purchase. Pitaya does not offer refunds on items purchased in-store. Store credits have no expiration and may be used at any Pitaya location or at Pitaya.com. Sale items are final sale, no returns or exchanges.

Online Return policy:
Returns and Exchanges must be authorized before the merchandise is returned. To authorize your return, please contact us at info@Pitaya.com, or by phone at 317-465-0000.
Refunds are offered for purchases returned within seven days from the date of delivery, sale items excluded. Merchandise must be in the same condition as received and a receipt of purchase must be provided to qualify. Refunds are only available for on-line purchases.
Sale items may be exchanged up to seven days from the date of delivery, with a receipt providing proof of purchase. Sale items are not subject to refunds. If no other items interest you at the time of the exchange, a store credit will be issued.
Exchanges will be accepted up to 30 days from the date of delivery, with receipt providing proof of purchase. Sale items are excluded. If no other items interest you at the time of the exchange, a store credit will be issued.
Shipping charges are not subject to refunds. Store credits have no expiration and valid for use on-line or for an in-store purchase.
Online orders paid for by store credit cannot be processed through the online store. Please contact us at 317-465-0000 to place your order by phone.

Our Privacy Policy:
Pitaya.com is committed to protecting the privacy of our users. We sometimes collect personal information from our users. The following explains what information we collect, why we collect it, what we do with it and what you can do about it.

Collection of Personal Information:
Pitaya.com maintains the confidentiality, security and integrity of personal information that we obtain from our users. We do not disclose personal information to any party except to our parent company, Pitaya Inc., for the purpose of emailing. Users may opt-out of receiving these emails; see the email list section below.
Our site uses order forms and registration forms for users to request information, products, and services. We collect contact information (like users' email addresses, names, telephone numbers and mailing addresses) and financial information (like account or credit card numbers) through these forms. Contact information from the forms is used to send orders to our customers, to send information about our products and services and for the purposes of record keeping. Users may opt-out of receiving future mailings; see the Stop Receiving Mail section below. Financial information that is collected is used to bill the user for products and services.
We sometimes contact by telephone users who have ordered products or services from us with information regarding their order.

Use of Cookies:
Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. The use of cookies is an industry standard; you'll find them at most major Web sites.

Security:
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We exercise great care in providing secure transmission of our users' financial information from their computers to our servers, utilizing encryption software. Only those employees who need access to our users' information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

How to Stop Receiving Email from Us:
If you do not want to receive e-mail from us simply click "unsubscribe" at the bottom right corner of the email.

Correct or Update Information:
If you would like to correct or update information that you have previously provided us with, you can let us know by sending us email at info@Pitaya.com, or calling us at 317-465-0000. You may also update your information by accessing your online account at the customer account login screen.

Children Under 13:
Pitaya.com is for users 13 years of age and older. Children under the age of 13 are not permitted to submit personal information on Pitaya.com.

Contacting Us:
If you have any questions our privacy policy, the practices of this site, or your dealings with this Web site, please contact us at: info@Pitaya.com or at 317-465-0000.

Copyright © 2014 Pitaya, Inc. All rights reserved. All images are the property of Pitaya, Inc.

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